Data Protection & Privacy
Effective Date: 1 January 2026jjvan is committed to protecting the privacy and personal data of every user across Pakistan — from Karachi to Peshawar. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, who we share it with, and what rights you hold over your own information.
This Privacy Policy ("Policy") is issued by jjvan ("Platform", "we", "us", "our"), operating the website accessible at https://jjvan.cam. It describes how jjvan collects, processes, stores, shares and protects personal data submitted by users ("you", "your") who access or register on the Platform.
jjvan serves Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities throughout Pakistan. We are committed to handling your personal data with care, transparency and in accordance with applicable data protection principles.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Privacy Policy.
The following terms carry the meanings set out below throughout this Policy:
jjvan collects Personal Data through the following categories and channels:
jjvan processes your Personal Data on one or more of the following lawful bases depending on the specific processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC / identity verification | Legal obligation (AML/CTF compliance) |
| Deposit and withdrawal processing | Performance of a contract; legal obligation |
| Responsible gambling monitoring and limit enforcement | Legal obligation; legitimate interests (player protection) |
| Fraud detection and security monitoring | Legitimate interests (platform security) |
| Analytical and platform-improvement processing | Legitimate interests (service improvement) |
| Marketing communications (where opted in) | Your consent (withdrawable at any time) |
| Responding to regulatory or legal requests | Legal obligation |
jjvan uses your Personal Data for the following purposes:
To create, manage and maintain your Account, including processing your deposits and withdrawals, enforcing your configured responsible gambling limits and delivering customer support in English (with Urdu assistance available on request).
To verify your identity and minimum age in accordance with applicable KYC obligations; to screen transactions against anti-money-laundering (AML) and counter-terrorist financing (CTF) requirements; and to satisfy reporting obligations to competent regulatory authorities where required by law.
To detect, investigate and prevent fraudulent activity, account takeover, bonus abuse and multi-accounting. Transaction Data references — including payment method identifiers for Easypaisa, JazzCash, Raast, bank transfers or cryptocurrency networks — are used solely for transaction verification and fraud screening, not for marketing to those providers' other customers.
To monitor gameplay patterns that may indicate problem gambling behaviour; to enforce deposit limits, loss limits and session-time restrictions you have elected; to implement self-exclusion periods; and to facilitate referrals to responsible gambling support resources at your request.
To analyse aggregated, anonymised usage patterns in order to improve the Platform's performance, user experience and content quality for Pakistani users. Individual profiling for non-operational purposes is not conducted.
To send transactional messages related to your Account (e.g., deposit confirmations, withdrawal notifications, KYC status updates). Promotional communications are sent only where you have provided explicit consent and are subject to an easy opt-out mechanism in every message.
jjvan does not sell your Personal Data. We share data only in the following circumstances and only to the extent strictly necessary:
We engage third-party processors to support platform operations, including KYC verification providers, payment processing infrastructure, cloud hosting and security monitoring services. All processors are bound by data processing agreements that restrict use of your data to the specific purpose for which it was shared.
Transaction Data may be shared with relevant payment infrastructure providers (such as those facilitating Easypaisa, JazzCash, Raast or bank transfer processing) solely to execute and verify your requested transactions. This does not constitute an endorsement of gambling by any of those providers, and they do not receive your broader Account or gameplay data.
jjvan may disclose Personal Data to competent regulatory authorities, law enforcement agencies or courts where required by applicable law, a valid legal process or to protect the rights, property or safety of jjvan, its users or the public. We will notify you of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring or asset sale involving jjvan, Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to data handling practices at least 30 days in advance.
jjvan uses the following categories of cookies and similar technologies:
| Category | Purpose | Basis |
|---|---|---|
| Essential Cookies | Session authentication, security tokens, login persistence and CSRF protection | Strictly necessary — cannot be disabled |
| Functional Cookies | Remembering language preferences, responsible gambling settings and UI customisations | Legitimate interests / consent |
| Analytics Cookies | Aggregated, anonymised page-view and session data to improve platform performance | Consent (opt-in) |
| Fraud Detection | Device fingerprinting and risk-scoring signals to detect account misuse | Legitimate interests (security) |
You may manage non-essential cookie preferences through your browser settings or the Platform's cookie preference panel. Please note that disabling essential cookies will prevent you from accessing your Account.
jjvan retains your Personal Data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. The following retention periods apply as general guidance:
Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with jjvan's data disposal procedures.
jjvan implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, alteration or destruction. These include:
jjvan is a globally accessible platform. Your Personal Data may be processed by our service providers in jurisdictions outside Pakistan, including within the European Economic Area (EEA) or other regions where the operator and its processors are established.
Where Personal Data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that provided under applicable law, jjvan ensures that appropriate safeguards are in place, such as standard contractual clauses, binding corporate rules or equivalent transfer mechanisms recognised by applicable data protection law.
By using the Platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan. jjvan takes reasonable steps to ensure that overseas recipients handle your data to a standard consistent with this Policy.
Subject to applicable law and verification of your identity, you hold the following rights in respect of your Personal Data:
Request a copy of the Personal Data jjvan holds about you, including the purposes for which it is processed.
Request correction of inaccurate or incomplete Personal Data held in your Account profile.
Request deletion of your Personal Data where it is no longer necessary, subject to overriding legal retention obligations such as AML/CTF record-keeping.
Request that processing of your data be restricted while a correction request or objection is pending resolution.
Receive a copy of the Personal Data you provided to jjvan in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including direct marketing. We will cease that processing unless we demonstrate compelling legitimate grounds.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe jjvan has mishandled your Personal Data, you have the right to lodge a complaint with the applicable supervisory authority in your jurisdiction.
To exercise any of the above rights, please contact us using the details in Section 15. We will respond within 30 days of a verified request. We may need to verify your identity before processing a rights request — typically by cross-referencing your registered email address with your Account records.
The jjvan Platform is strictly for adults aged 18 or older, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect Personal Data from persons under the minimum eligible age. If we become aware that a minor has submitted Personal Data to the Platform, we will take immediate steps to delete that data and close the associated Account.
Parents and guardians in Pakistan who are concerned that a minor in their household may have accessed the Platform should contact jjvan support immediately at the contact details in Section 15, and are advised to install parental-control software to restrict access to online gambling content.
The Platform may reference third-party payment services (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) as contextual information for Pakistani users. Those references do not constitute hyperlinks to third-party websites and do not imply endorsement of gambling by those providers.
Where the Platform integrates third-party services (such as KYC verification providers or analytics tools), those providers operate under their own privacy policies. jjvan is not responsible for the data practices of independent third-party services accessed through pathways outside the jjvan Platform.
jjvan reserves the right to update this Privacy Policy at any time. When material changes are made, we will:
Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should close your Account and cease use of the Platform.
For all privacy-related enquiries, data rights requests or concerns regarding jjvan's data handling practices, please contact the Data Protection team through the following channel:
Data Protection Enquiries — Email: [email protected]
Email address displayed as plain text only — not a clickable link. Please copy and paste into your email client. Target response for privacy requests: within 30 calendar days of receipt and identity verification.
Please include your registered Account email address and the nature of your request in the subject line (e.g., "Data Access Request — [your email]"). We may require identity verification before processing your request.
Our Data Commitments
Privacy is not a checkbox at jjvan — it is built into how we operate. These six commitments reflect how we handle every Pakistani user's personal information.
All data in transit is protected by TLS encryption. Sensitive fields — including KYC documents and payment references — are also encrypted at rest in our secure infrastructure.
jjvan does not sell, rent or trade your personal data to third parties for marketing purposes. Full stop. Data sharing is limited to operational service providers under strict contractual controls.
We retain your data only as long as operationally required or mandated by AML/CTF legal obligations. When the retention period expires, data is securely deleted or anonymised.
Access, rectify, erase, restrict, port or object to your data at any time. Your rights requests are handled within 30 days following identity verification at no charge to you.
We do not build advertising profiles or engage in automated decision-making that produces significant effects without human review. Analytics are anonymised and aggregated.
A tested incident-response procedure ensures that in the event of a data breach posing high risk to your rights, you are notified promptly and remediation steps are taken without delay.
Our support team handles privacy queries in plain English and aims to respond within 30 days. You can also explore our FAQ for quick answers or visit the homepage to explore the full range of jjvan's guides and tools.
Adults 18+ only — or the higher minimum required by the operator/licence jurisdiction. Gambling may be restricted under Pakistani law. Not legal advice.